About
Contact and official help resources
This website cannot look up your benefits and does not collect forms, insurance cards or personal information. For official answers about your coverage, use the official plan resources below. For a crisis, call or text 988; for an emergency, call 911.
Published by the NYSHIP.rehab editorial resource · Updated
Contact NYSHIP.rehab
Questions about treatment, coverage, corrections or reusing images on this site? Call 516-219-1975.
Independent treatment-information line. Not NYSHIP, the Empire Plan, Carelon or NYS Civil Service. Calling does not guarantee coverage.
Official plan contacts (official)
| Need | Official contact |
|---|---|
| Empire Plan MHSU benefits, certification, network help | The Empire Plan, 1-877-769-7447 — press or say 3 (Carelon Behavioral Health) |
| Finding a network provider | MHSU menu option 3: Clinical Referral Line, 24/7 (printed p. 11) |
| Enrollment, eligibility, which guide applies | Your employer's health benefits administrator (HBA) |
Crisis and treatment locators
- 988 Suicide & Crisis Lifeline: call or text 988.
- SAMHSA National Helpline: 1-800-662-4357, free and confidential, 24/7.
- FindTreatment.gov: federal locator for licensed treatment facilities.
- NYS OASAS: New York's addiction services agency — oasas.ny.gov (opens in a new tab).
About this site
We don't offer a contact form, by design. See editorial standards and the privacy policy.
Related guides
- CoveragePrior authorization for NYSHIP rehab: who calls, and whenWhen Empire Plan substance use care needs certification, who requests it, what happens in emergencies and a call checklist for the MHSU Program.
- GuidesHow to help a loved one with NYSHIP coverage get treatmentPractical, respectful steps for families: how to talk about treatment, what Empire Plan information to gather, privacy limits, and when to seek emergency help.
- AboutAbout NYSHIP.rehab and our editorial standardsWho publishes NYSHIP.rehab, how guides are researched from primary NYSHIP and federal sources, and how errors are corrected.
Sources and source dates
- The Empire Plan At A Glance — Participating Employers (PE), January 2026 (opens in a new tab) — January 2026 (AAG-PE-1/26). Printed page(s) 11. New York State Department of Civil Service.
- 988 Suicide & Crisis Lifeline (opens in a new tab) — Accessed October 17, 2026
- SAMHSA National Helpline (opens in a new tab) — Accessed October 17, 2026
- FindTreatment.gov (SAMHSA treatment locator) (opens in a new tab) — Reference listed October 17, 2026
- New York State Office of Addiction Services and Supports (OASAS) (opens in a new tab) — Reference listed October 17, 2026
Plan guides are summaries and can change. Your Empire Plan Certificate and Certificate amendments control. This page is general education, not medical, legal or benefits advice. Read our editorial standards.