Terms of use

What is this site for?

• Information here is general and educational. It does not replace advice from a clinician, attorney or your plan.
• Plan summaries are limited. Your Certificate of Insurance and its amendments control what is covered.
• We are not a treatment provider and do not offer clinical services.

How does the helpline work?

• The helpline assists callers with NYSHIP benefits verification and drug and alcohol treatment placement options in New York and New Jersey.
• It is not NYSHIP or Empire Plan member services. For official plan help, call The Empire Plan at 1-877-769-7447.
• Calls may be forwarded to a treatment provider. Call handling and any information you share fall under the practices of whoever answers the line.
• We do not receive any commission or fee that is dependent upon which treatment provider a caller chooses.
• There is no obligation to enter treatment. Coverage, admission and placement are not guaranteed; coverage and costs depend on your specific plan.

What if it's an emergency?

Call 911 for a medical emergency. For a mental health or substance use crisis, call or text 988. The helpline is not an emergency service.

Image use

Images on NYSHIP.rehab are AI-generated illustrations. They don't show real facilities, people or plan documents. You may share them with a link back to the page where they appear. For other uses, contact us.

Content, links and changes

• We work to keep content accurate but cannot promise it is complete or current. Confirm details with your plan.
• Links to outside sites are provided for reference; those sites' own terms and policies apply.
• We may update these terms. The date shown on this page reflects the latest update.
• See our privacy policy for what information this site does and does not collect.